The Middle East Council of Shopping Centres & Retailers (MECS+R), the long-standing and largest retail trade body in the Middle East launch its summer edition of the Retail People Magazine (RPM), with its theme “The Evolving Face of Customer Experience.” RPM is the official magazine of the MECS+R with its one-stop source of information and communication to provide the latest update on shopping centres, retail brands and news dedicated to the retail industry community locally, regionally and globally.
In an ever-changing world where technology is constantly evolving, the demand for experience, excitement and emotions has just reached a new level. Retail is such an environment that has also been affected, where it reaches a point that it needs to either adapt and change or otherwise it will be left behind. A positive customer experience is crucial to the success of your business because a happy customer is one who is likely to become a loyal customer who can help you increase your revenue. How do we keep and satisfy our customers? What are the keys to success in retail? What does the future of retail look like? The answer? The Retail People Magazine Summer edition will show you.
In this 2022 Q2 Edition, we are very thrilled to have the global business transformation strategist, Renata Liuzzi, Founder & CEO of Axis Partners, as our featured cover. Renata has a proven track record with blue-chip consultancies and an IE Business School MBA where she is also a visiting lecturer at the IE Business School. As a customer experience and innovation expert, Renata shared her views on the current consumer retail outlook as well as what will be the impact of the introduction of Web3, Metaverse and NFTs as we approach the future of retail. Thus, we need to know the keys to success to remain resilient, strong and future proof in the retail environment.
This latest issue of RPM also brings you timely information about what’s next and which is grabbing headlines nowadays, particularly how it affects the retail industry. It is filled with fresh, new and exciting articles along with the latest news that will give you more insights and awareness of what is happening in the retail industry in the region.
MECS+R and Retail People Magazine would like to thank all the advertisers and contributors who have supported and helped us with the publication and release of this summer issue of the year. We could not have succeeded without your involvement. A huge thank you to the following sponsors –